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FITdogs Club Customer Privacy Notice
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This privacy notice explains how FITdogs Club collects, uses, and protects your personal information. It outlines your privacy rights and how you can exercise them.
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Contact details
Email: Toydogs@fitdogsclub.co.uk
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What information we collect, use, and why
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We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Marketing preferences
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Location data
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Purchase or viewing history
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IP addresses
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Records of consent, where appropriate
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Where appropriate we collect the following information through forms hosted on our website (powered by Wix):
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Name
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Email address
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Phone number
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Information about your dog (e.g., name, breed, age)
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Storage and Security
Your information is securely stored using Wix’s platform, which complies with relevant privacy laws. We may also receive form submissions via email. Both Wix and our business take reasonable steps to protect your data from unauthorized access or misuse.
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Sharing of Information
We do not sell your personal information to third parties. We share your data only with trusted service providers to support essential business operations (such as payment processing or email marketing). These providers are obligated to handle your data securely and in compliance with relevant privacy laws.
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Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK
GDPR. You can find out more about lawful bases on the ICO’s website.
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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
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If you make a request, we must respond to you without undue delay and in any event within one month.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Where we get personal information from
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Directly from you
How long we keep information
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
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Information submitted through forms on our website (powered by Wix) is stored on Wix’s servers.
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​We regularly review stored data and delete personal information that is no longer needed, such as when a client’s membership has ended or upon request.
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If you have concerns about data retention or wish for your information to be deleted, please contact us at Toydogs@fitdogsclub.co.uk.
​To unsubscribe from our marketing emails, click the unsubscribe link at the bottom of any email or contact us directly
Who we share information with
Data processors
Stripe
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This data processor does the following activities for us:
Handles payment processing. Stripe Privacy Policy
Wix
This data processor does the following activities for us:
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process and hosts your membership
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website hosting
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form handling services.
Email Octopus
Manages email marketing. Email Octopus Privacy Policy
How to complain
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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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Last updated
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We regularly review and update this privacy notice to reflect changes in our practices or regulatory requirements. Any significant updates will be communicated to you directly where appropriate.