FITdogs Club Customer Privacy Notice

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This privacy notice explains how FITdogs Club collects, uses, and protects your personal information. It outlines your privacy rights and how you can exercise them.

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Contact Details

Telephone: 07485 120128
Email: puppies@fitdogsclub.co.uk

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What Information We Collect and Use

We collect and use the following personal information to provide services and deliver goods:

• Names, contact details, and payment information (including card or bank details for transfers and direct debits)

 

We collect and use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Location data

• Purchase or viewing history

• IP addresses

• Records of consent, where appropriate

 

We collect the following information through forms hosted on our website (powered by Wix):

• Name

• Email address

• Phone number

• Information about your dog (e.g., name, breed, age)

 

Storage and Security

Your information is securely stored using Wix’s platform, which complies with relevant privacy laws. We may also receive form submissions via email. Both Wix and our business take reasonable steps to protect your data from unauthorized access or misuse.

 

Sharing of Information

We do not sell your personal information to third parties. We share your data only with trusted service providers to support essential business operations (such as payment processing or email marketing). These providers are obligated to handle your data securely and in compliance with relevant privacy laws.

 

Your Rights

You have the right to access, correct, or request deletion of your personal information. Please contact us at puppies@fitdogsclub.co.uk to make such requests.

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. The lawful basis we rely on may affect your data protection rights. For detailed information, visit the ICO website.

Your data protection rights include:

• Your right of access – You have the right to ask us for copies of your personal information.

• Your right to rectification – You have the right to ask us to correct or delete personal information you believe is inaccurate or incomplete.

• Your right to erasure – You have the right to ask us to delete your personal information.

• Your right to restriction of processing – You have the right to ask us to limit how we use your personal information.

• Your right to object to processing – You have the right to object to our processing of your personal data.

• Your right to data portability – You have the right to ask us to transfer the personal information you provided to another organisation or to you.

• Your right to withdraw consent – When we rely on consent as our lawful basis, you can withdraw your consent at any time.

We must respond to your request without undue delay and within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for Collection and Use

We rely on the following lawful bases for collecting and using personal information:

• Contract – We need your information to enter into or carry out a contract with you. All data protection rights may apply except the right to object.

• Consent – For marketing purposes, we rely on your explicit consent, which you can withdraw at any time.

Where We Get Personal Information From

We collect personal information directly from you.

How Long We Keep Information

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Information submitted through forms on our website (powered by Wix) is stored on Wix’s servers.

 

We regularly review stored data and delete personal information that is no longer needed, such as when a client’s training sessions have ended or upon request.

 

If you have concerns about data retention or wish for your information to be deleted, please contact us at puppies@fitdogsclub.co.uk.

 

To unsubscribe from our marketing emails, click the unsubscribe link at the bottom of any email or contact us directly.

 

Who We Share Information With

We use the following third-party processors:

• Wix: Provides website hosting and form handling services.

• Stripe: Handles payment processing. Stripe Privacy Policy

• Email Octopus: Manages email marketing. Email Octopus Privacy Policy

 

How to Complain

If you have concerns about how we use your personal data, contact us using the details above. If you are not satisfied, you can also complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: Make a Complaint

 

Last Updated

3rd December 2024

 

We regularly review and update this privacy notice to reflect changes in our practices or regulatory requirements. Any significant updates will be communicated to you directly where appropriate.