FITdogs Club Terms and Conditions
Terms and Conditions for Online Dog Training Services
Effective Date: 21/01/2025
Welcome to FITdogs Club! These Terms and Conditions ("Terms") govern your use of our online dog training services ("Services"). By accessing or using our website, enrolling in courses, or engaging in consultations, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
_____________________________________
1. Services Provided
1.1 Nature of Services
FITdogs Club offers holistic dog training education through courses, classes, and related resources designed to guide dog guardians in fostering a positive and cooperative relationship with their dogs.
1.2 Training Approach
Our services focus on teaching guardians adaptable techniques and compassionate approaches that consider the whole dog—including their emotional, behavioural, and physical well-being—to promote mutual understanding and a trusting partnership.
1.3 Educational Purpose
The content and guidance provided are educational in nature. Progress depends on the individual dog’s temperament, the learning environment, and the guardian’s engagement and responsiveness in applying and evolving their understanding based on the dog’s needs.
1.4 No Guaranteed Results
While we are committed to delivering high-quality education and insights, we do not guarantee specific outcomes or results, as these are influenced by factors beyond our control.
1.5 Payment Terms
All class fees must be paid in full before accessing the course materials. Prices are subject to change, but we will notify you of any changes before you register.
_____________________________________
2. Eligibility
• You must be at least 18 years old to register for our Services.
• By enrolling, you confirm that your dog is in good health and fit for participation in our activities. If you have any health-related concerns, we encourage you to consult your veterinarian to ensure a positive and safe experience.
_____________________________________
3. Cancellations and Refunds
3.1 Course Cancellations & Refunds
• If you cancel your place on a course more than 7 days before the start date, you will receive a full refund.
• If you cancel within 7 days of the course start date, no refund will be given. However, you may request to transfer to a future course, subject to availability.
• No refunds or transfers will be offered once the course has started.
3.2 Missed Classes / Cancellations by the Client.
No Refunds for Missed Classes
• All class bookings are non-refundable. Clients who miss a scheduled session, regardless of the reason, will not be entitled to a refund or rescheduling.
Notice of Absence
• If clients know they cannot attend a session, they are encouraged to provide advance notice of at least 7 days, though this does not entitle them to a refund or make-up class.
Courtesy Make-Up Options (Subject to Availability)
• As a gesture of goodwill, the trainer may offer a one-time make-up session.
• Make-up sessions are not guaranteed and are offered solely at the trainer’s discretion, based on availability.
Course Packages
• Failure to attend any class within a package or course does not entitle the client to a refund or an extension beyond the original schedule.
Exceptional Circumstances
• In cases of emergencies or unavoidable circumstances, exceptions may be considered at the sole discretion of the trainer, though no obligation exists to provide a refund or alternative session.
3.3. How To Cancel.
-
If you have booked online then you can cancel via our online booking system.
-
You can also cancel through email (puppies@fitdogsclub.co.uk), text or phone 07485120128
_____________________________________
4. Free Class Pass
• Upon completing a course, participants are eligible for a complimentary Free Class Pass, which provides access to one free session.
• This pass is issued as a free trial for administrative purposes.
• The pass is valid for up to 7 days, starting from the moment the participant initiates the trial by clicking "Start Free Trial" and completing the activation process.
• The Free Class Pass is non-transferable and cannot be exchanged for cash or any other service.
• The Free Class Pass must be used within the stated validity period.
• After the Free Class Pass is used, further attendance at follow-on classes requires standard payment in accordance with the applicable fee structure.
• By using the Free Class Pass, participants agree to abide by the general terms and conditions of class participation.
_____________________________________
5. User Responsibilities
5.1 Client Obligations
You agree to:
• Attend scheduled sessions on time.
• Ensure your device and internet connection meet the technical requirements outlined on our website.
• Provide a safe environment for your dog during class.
5.2 Acknowledgment of Responsibility
While our teaching approach is designed to guide you with care and holistic principles, outcomes depend on individual circumstances, including your dog’s unique needs. By participating, you acknowledge responsibility for applying the techniques learned and agree to exercise caution. We promote mindful handling and care at all times.
_____________________________________
6. Intellectual Property
• All materials, including videos, handouts, and course content, are the intellectual property of FITdogs Club.
• You may not copy, distribute, or use the materials for commercial purposes without prior written consent.
_____________________________________
7. Disclaimer
• Our Services are not a substitute for professional veterinary advice, diagnosis, or treatment.
• We strive to provide a safe and enriching experience, but participation in FITdogs Club services involves some inherent risks. We are not liable for injuries or damages resulting from your participation. We recommend observing your dog’s well-being closely and seeking professional advice when appropriate.
_____________________________________
8. Privacy and Data Protection
• We collect and process personal information in accordance with our Privacy Policy.
• By using our Services, you consent to the collection and use of your data as outlined in the Privacy Policy.
_____________________________________
9. Changes to Terms
• FITdogs Club reserves the right to update these Terms at any time. Changes will be effective upon posting to the website. Continued use of the Services indicates acceptance of the updated Terms.
_____________________________________
10. Contact Us
If you have questions or concerns about these Terms, please contact us at:
Email: puppies@fitdogsclub.co.uk
Phone: 07485120128
_____________________________________
Acknowledgment and Acceptance
By using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.